Frequently asked
questions

Have questions? We have answers!

Refunds are generally initiated in the following scenarios:

When Prepaid Orders are cancelled by Customer/Seller/ShopClues before delivery (Please read our Cancellation Policy)

If our courier partner is unable to deliver the order

If you wish to return the product, in accordance with our Return Policy.

For some orders, we initiate Refund within 2 working days of receiving the product at our Centre In other cases, we initiate the Refund after the returned product is delivered to the seller. In this case, we keep you informed of the timelines.

Refund may get declined if the product received by us is not as per your claim or Order ID is missing on the package.

If order is placed using gift card as a mode of payment then refund will be credited in the form of CluesBucks in your ShopClues account.

To check your refund status follow the path Login -> My orders -> Refund Status

In case of Self-Shipment, ShopClues will reimburse the courier charges (upto Rs.300) in form of CluesBucks.

The refund in case of COD shall be done as Store Credit in the form of CluesBucks to your ShopClues Registered Account. You can use these CluesBucks to purchase anything on ShopClues or have them credited back to your Bank Account. The amount of CluesBucks shall be credited into your bank account, the details for which have been provided by you to us.

Note: We don’t refund in Cash

Step 1: Login with your registered email id

Step 2: Go to “My Account”

Step 3: Click on ” My Profile”

Step 4: Click on “Bank Details”

Step 5: Click on Add bank details, complete the relevant field

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